Therapists make a career out of understanding people—their motivations, fears, personalities, interpersonal styles, and histories—and how all of these life. They know how to communicate in ways that make sense to each client, adjusting their language, tone, and pace to what the client can absorb. In essence, therapists “speak their client’s language.”
In most settings, staff are like clients. The skills that help therapists understand and connect with clients can help managers understand and support employees. I know, I know—you’re their boss (supervisor, lead, etc.), not their therapist.
But, managers who use a warm interpersonal lens to learn about each staff member’s interests, motivations, energy level, interpersonal styles, work ethic, and communication patterns can build better communication and rapport with individual staff and teams.
Effective communication is not just about what you know you said; it’s about what was understood. It involves ensuring that the message received matches the message intended. By tailoring communication to each staff member’s unique style, you can enhance not only communication but also trust, clarity, and connection, creating a more cohesive and productive work environment.
Work is a blog thread written by Artwell & Clarity, LLC in collaboration with our partners. Credit is given for outside authorship. All rights are reserved and reproduction or use of content requires written permission.